Newwavesports.com wants you to be purchase but all orders placed on newwavesports.com team store are custom items and are non-refundable. If there is an error due on our part, we will gladly correct the error, newwavesports.com must be notified of any errors or defective products within 3 days of delivery and distribution Please contact Customer Service at 516-541-7946. It will be determined by newwavesports.com if a replacement or a refund for the item will be made. Newwavesports.com has no control over backordered or discontinued items from our suppliers. This can delay orders from shipping or being produced. In some cases newwavesports.com may determine a refund will be made. If a refund is made, it will be done in the same manner in which the purchase was made. Shipping charges are nonrefundable.
Newwavesports.com will issue a refund if a minimum was required to produce an item and has not been met.
Shipping Policy/Delivery Policy
Orders placed on a team store will be complete approximately 2 weeks after the store has closed. This is an estimate, not a guarantee. Some products may require additional production time and that will be noted on the product. Newwavesports.com has no control over backordered or discontinued items from our suppliers. This can delay orders from shipping or being produced. We understand this is frustrating for you as well as for us.
Delivery is pre-determined between the team/organization/business, not the individual purchaser. The following option is available to team, organization or business.
- All orders will be picked up at newwavesports.com location within 48 hours of notification by the team representative and distributed by the team, organization or business. com has no control over delivery once the team order has been picked up. Each team, organization or business are responsible to deliver their product.
- All orders will ship directly to the individual and each order will be charged for shipping at time of purchase. We determine the most efficient shipping carrier for your order. The carriers that may be used are USPS, UPS, FedEx. Sorry but we cannot ship to PO Boxes.
- All orders will be picked up at newwavesports.com location by each individual within 10 business days of notification.
Please note out of state orders will not be charged sales tax. In state order will be charged NYS sales tax or apparel tax.
Purchasing from an online store the following terms apply;
- You are charged as soon as your order is placed even though your order may be delivered weeks or in rare cases months after the fact. (Please see shipping and delivery terms) Your team, organization or business representative will determine the length a store is open for. Generally speaking the average store is open for 2 weeks. Orders do not get produced until the on-line store is closed.
- Gift Certificates may not be used on team stores.